Shipping Information
At Bedheadpjs, we understand that you’re excited to receive your luxurious sleepwear. We’ve designed our shipping process to be as comfortable and reliable as our pajamas.
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
Standard Shipping – $12.95
Your order will be shipped via DHL or FedEx with delivery within 10-15 business days after shipment.
Free Shipping
For orders over $50, we offer free shipping via EMS with delivery within 15-25 business days after shipment.
Please note: We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times may vary during holiday seasons or due to customs processing.
Returns & Exchanges
Your satisfaction is our priority. Just as we carefully craft each pajama set with premium materials and thoughtful design, we’ve created a returns process that’s comfortable and seamless.
Our Return Policy
We accept returns and exchanges within 15 days of delivery. To be eligible for return, items must be:
- Unworn and unwashed
- In their original packaging
- With all tags attached
Non-Returnable Items
To ensure hygiene and quality standards, the following items cannot be returned or exchanged:
- Intimates (for health and hygiene reasons)
- Items that have been worn, washed, or damaged
- Items without original tags and packaging
- Final sale items (clearly marked during promotions)
Return & Exchange Process
1 Initiate Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Please use the following template to ensure we have all necessary information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
- Full Name
- Order Number
- Date of Delivery
- Items to Return/Exchange (including size and color)
- Reason for Return/Exchange
- Preferred Resolution (refund or exchange for specific item)
- Phone Number (for any follow-up questions)
2 Wait for Authorization
Our team will review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days. Please do not ship items back without this authorization.
3 Package Your Items
Carefully pack the items in their original packaging, including all tags. Include a copy of your order confirmation or packing slip. Write your Return Authorization Number clearly on the outside of the package.
4 Ship Your Return
Ship your package to our fulfillment center using a trackable shipping method:
Bedheadpjs Pajama Shop
105 Round Table Drive
Fairfield, US 45014
Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Refund Information
Processing Time
Once we receive your returned items, please allow 5-7 business days for processing and inspection. You will receive an email notification once your return has been processed.
Refund Method & Timing
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days after processing, depending on your bank
- PayPal: 3-5 business days after processing
Please note that original shipping fees are non-refundable, unless the return is due to our error.
Exchanges
For size exchanges, we recommend returning the original item for a refund and placing a new order for the correct size to ensure availability. If you prefer a direct exchange, please indicate this in your return request, and we’ll accommodate based on stock availability.
Questions?
Our customer service team is here to help with any questions about returns, exchanges, or your order. Contact us at [email protected] and we’ll respond within 24-48 hours.
Thank you for being part of the Bedheadpjs global family. We appreciate your trust in us for your sleepwear needs and are committed to ensuring your complete satisfaction.